Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase from Bandit Sign Solutions.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

Unused
Undamaged
In its original condition
Returned with any included accessories, components, or documentation

Items that show signs of use, modification, abuse, damage, or excessive wear may not be eligible for return.

To request a return, contact us first at support@banditsignsolutions.com. Please include your order number and the reason for the return.

Do not send a product back without first contacting us.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by Bandit Sign Solutions.

We recommend using a trackable shipping service for returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us at support@banditsignsolutions.com as soon as possible. Include your order number and photographs of the product and packaging when applicable.

If we determine that the item was damaged, defective, or shipped incorrectly, we will work with you to provide an appropriate replacement, repair, or refund.

Refunds

Returned products will be inspected after they are received.

If the return is approved, the refund will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Pre-Orders

Products identified as pre-order items, including the Stake Bandit™ Pro when listed as a pre-order, may have a stated production or estimated shipping period.

Pre-orders may be cancelled for a full refund before the order enters production or fulfillment.

Once a pre-order has entered production or fulfillment, cancellation may no longer be available. After delivery, the normal return policy described above applies.

Estimated production and shipping dates are estimates and may change due to manufacturing, material availability, carrier delays, or other circumstances.